I want to work with an organization where my skills & knowledge can be enriched with the overall growth of organization.
Summary:
• Around 14.2 yrs. of industry experience.
• I possess proper communication skills in both English and Hindi.
• Willing to be allocated anywhere in India or abroad.
• Ability to establish rapport and work in a team.
• Strong willingness to learn new skills and abilities.
• Acumen for taking responsibility and high interpersonal skills.
Experience:
• (June 2020 - Till Date) working in IIT Kanpur as a Deputy Project Manager.
Project: FMS Operations in CC
Responsibilities:
• Updating systems and monitoring lab.
• Maintaining up to date Antivirus in all systems.
• Managing and monitoring of backups in multiple locations.
• Providing maintenance support and break-fix solutions.
• Managed Inventory on monthly basis.
• Producing reports on daily basis for senior managers.
• Troubleshooting technical problems and implementing solutions.
• Providing technical support for a wide range of internal.
• Troubleshooting & Maintenance as an End User Problems related to LAN.
• Giving remote support and coordinating with Office Technical Team.
• Managing and troubleshooting mail communication like that Microsoft outlook, Outlook express.
• Managing Networks, Image Ghosting.
• Hardware & Software Installations, software license management.
• Printer setting, Folder sharing, online support, FTP Server.
• (June 2017- May 2020) have done work in E-VISION Implementation Services Pvt.Ltd. as a Helpdesk Coordinator.
Project: Technical Support for New Core Lab, IME Lab, Autodesk Lab & SPO
Client: IIT Kanpur
Responsibilities:
• Updating systems and monitoring lab.
• Maintaining up to date Antivirus in all systems.
• Managing and monitoring of backups in multiple locations.
• Providing maintenance support and break-fix solutions.
• Managed Inventory on monthly basis.
• Producing reports on daily basis for senior managers.
• Troubleshooting technical problems and implementing solutions.
• Providing technical support for a wide range of internal.
• Troubleshooting & Maintenance as an End User Problems related to LAN.
• Giving remote support and coordinating with Office Technical Team.
• Managing and troubleshooting mail communication like that Microsoft outlook, Outlook express.
• Managing Networks, Image Ghosting.
• Hardware & Software Installations, software license management.
• Printer setting, Folder sharing, online support, FTP Server.
• (June 2012- May 2017) have done work in WIPRO Infotech Pvt.Ltd. as a Desktop Support Engineer.
Project: Software Support for New Core Lab
Client: IIT Kanpur
Responsibilities:
• Updating and monitoring IT user accounts.
• Maintaining up to date Antivirus levels on all machines.
• Managing and monitoring of backups in multiple locations.
• Managed Inventory on monthly basis.
• Prepared reports on daily basis for work program.
• Troubleshooting technical problems and implementing solutions.
• Providing technical support for a wide range of internal.
• Troubleshooting & Maintenance as an End User Problems related to LAN.
• Giving remote support and coordinating with Office Technical Team.
• Managing and troubleshooting mail communication like that Microsoft outlook, Outlook express.
• Managing Networks, Image Ghosting.
• Hardware & Software Installations, software license management.
• Printer setting, Folder sharing, online support, FTP Server.
• (Dec 2010 - May 2012) have done work in Globalnet Computer Institute as a Technical Head.
Responsibilities:
• Assembled computer & installed windows & all software
• Configured IP Address & all network setting
• Configured Printer & print setting
• Prepared lan cable for networking
• Trouble shooting & resolved problem
• Properly checked modem, switch & other tools
• Maintain security system of the Lab
Professional Qualification:
• Advance Diploma in Computer Networking (GLONET) from GT Engineering Collage.
• Diploma in Computer Application (DCA) from Globalnet Computer Institute.
• MCSA ( Microsoft Certified System Administrator )
Academic Qualification:
• B.Sc.(Computer Science) from C.S.J.M.University, Kanpur.
• Senior Secondary from U.P.Board, Allahabad.
• Secondary from U.P.Board, Allahabad.
Computer Knowledge:
• Peer to Peer, Cabling, Topology,
• Server- ADS, DNS, DHCP, IIS, RIS, FTP, VPN, BACKUP
• Recovery Console, Data Management, Sharing & Security
• Telnet, Remote Desktop & Remote Assistance, Net meeting
• Group Policy, Shadow Copy
• I have got "Star of the Month" award for July 2013 by WIPRO Infotech.
• I have got "Best Performance" award for presentation on, topic was 'Information Technology in management' by Globalnet Computer Institute.
Hobbies:
• Playing Chess
• Listening music
Personal details:
Father's Name : Late Shri Pal Sharma
Date of Birth : 14/01/1984
Marital Status : Married
Nationality : Indian
Gender : Male
Language Known : English & Hindi